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If you would like to leave feedback regarding your care at Ashtead Hospital please follow the links below to submit your feedback:
From my arrival as a new patient at the hospital, to seeing my consultant, arranging an appointment for my upcoming minor procedure to my departure and everything else was superb. All staff at reception and throughout are caring, polite and very helpful.
I am extremely pleased with my breast reduction. Full information was provided at initial consultation and after care was excellent. I highly recommend.
Ms M, Epsom
All of the staff were very friendly and professional and took excellent care of our son. Every stage of the procedure was explained so that we felt assured of his well being.
Mr H, Banstead
I just want to thank you, Mr Bircher and all the staff at Ashtead Hospital for the wonderful treatment I received, care, consideration and friendly fun, during my stay in Ashtead Hospital after my hip operation on 25th August. I feel so well now and ready to tap dance again.
I was recently an NHS day patient for a colonoscopy under Mr Toomey. It was very interesting to be on the 'other side of the fence' having been an NHS CEO for some years. Your staff were excellent in their communication, calling me directly to ensure I was aware of some of the changes to the timetable and clarity in their advice and instructions before the procedure. On an anxious and uncomfortable day they made me feel truly at ease and were highly professional, which boosts one's confidence at a stressful time. I truly did receive a personal service and can only describe it 'like private treatment on the NHS.' Please extend my thanks to all your staff. While I hope not to need your services again, it is most reassuring that we have such a good facility on our doorstep.
Mrs M, Tadworth
I came into hospital on Wednesday 10 June and have been coming to Ashtead Hospital as an in/out patient since the hospital was built! I've always been satisfied with everything in the past but I have to say this visit was exemplary. I cannot criticise anyone or anything. From walking into reception to being discharged has been 100%. I've always found the reception staff extremely helpful and always efficient and friendly. The nursing is just incredible - they are all so caring, sensitive to the patient's needs, along with making sure that the patient feels comfortable in a new environment. Everything is done with a warmth and a smile.
The kitchen staff are always efficient, polite and always serve with a smile! The cleaning staff have the same attitude as everyone else who works here.
I understand most of the personnel has been here for 10 years' plus, which goes to show how much they all enjoy their work. One thing that really stands out is the fact of how everything in the hospital runs so smoothly with everyone working as a team with great respect for each other.
By the time you finish reading this letter you'll probably be thinking this lady is going totally over the top! I can assure you my comments are totally sincere, and you and your colleagues are to be congratulated on running such an excellent business. In closing, I have stayed in many different hospitals, and believe me, none come up to the standard of Ashtead!
H. Lewis, Great Bookham
I was admitted to Ashtead Hospital by Dr Rahman for an ongoing chest infection with considerable shortness of breath and a general exhaustion with coughing on Saturday 16th May. Thanks to Dr Rahman's expertise I am now on the road to recovery and fitness following a bronchoscopy etc.
However, the excellence of the nursing care I received during my stay made a huge difference to my feeling of wellbeing on leaving nine days later. Your staff were exemplary in their professionalism, their consideration and their kindness. I particularly liked the way in which they helped each other at busy times and the care assistants were really part of the teamwork.
Ashtead Hospital is more like a 5* hotel. Everyone I was in contact with, doctors, sisters, nurses, service staff and porters have been amazing. They all made my stay here as comfortable as possible and I healed sooner.
Maria C, Tadworth
‘I have nothing but praise for Ashtead Hospital. From the moment I walked through the doors I felt taken care of. The nurses are so friendly and spent time chatting with me prior to my procedure. The anaesthetist was really kind and caring putting me to sleep and Mr Black is just brilliant! I never felt rushed; everything was fully explained to me; my questions were all answered and I felt completely at ease. Thank you to everyone who looked after me. I couldn’t have asked for better care!’
Mrs F. Surrey